Your privacy is important to us. Here is our Privacy Policy for this site:

Overview:

  • a.

    This Privacy Policy applies to Loan Frame Technologies Pte Limited ("Company") and its subsidiaries affiliates. It describes how the Company treats the information that the Company collects and receives through the website (www.loanframe.com) and the mobile app (“collectively referred to as "Site").

  • b.

    Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

  • c.

    This Privacy Statement governs the collection of all the information including personal information or sensitive personal data or financial information or information of our Users of our Site ("you"), products, services, software, Sites of the Company, about contacts or our relationship with you.

  • d.

    For the purpose of this Privacy Policy, the term “User” or "you" shall mean any natural or legal person who is accessing the Site. The term 'Your' shall be construed accordingly.

Acceptance:

  • a.

    Each time you access, use the Site, post, or browse the Site, you signify your acceptance to the Terms Of Use and the Privacy Policy. By your use of the Site, you expressly consent to our disclosure and use of your information (personal or otherwise) as described in this Privacy Policy.

  • b.

    If you do not accept this Privacy Policy, you are not authorized to use the Site. We reserve the right to modify this Privacy Policy at any time, and we will post any new versions on this page. Persons under the age of 18 are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, please do not submit any personal information without consent of your parent or guardian.

Collection of Personal Information:

  • a.

    We receive and store any information you enter on the Site or give us in any other way. We may ask you to provide personal information about you and collect the same when you:

    1. 1.

      Use our website;

    2. 2.

      Request quotes, services, support, or information;

    3. 3.

      Request for products or services;

    4. 4.

      Apply for financial product;

    5. 5.

      Participate in surveys, sweepstakes, or other promotional activities;

    6. 6.

      Subscribe to newsletters, promotional emails, or other materials;

    7. 7.

      Apply for a job, submit your resume/CV, or create a candidate profile; or

    8. 8

      Contact us.

  • b.

    The information (personal or otherwise) we collect and store may include without limitation your email address, name, home address, telephone number, business financials, credit checks/history etc. If you make a request for services from us, we may ask for your credit card number and billing information. We may also ask for other data such as your Permanent Account Number, AADHAR number or other identification number to process your credit or financing request.

  • c.

    Job applicants may be requested to provide information such as educational background, employment experience, and job interest.

  • d.

    We may also collect demographic information such as details of your business or company, age, gender, interests, preferences and favourites. The forms that you fill in will indicate whether information requested is mandatory or voluntary.

  • e.

    We may collect information about your visits to our Site, including the pages you viewed, links and advertisements you clicked, the searched terms you made, and other actions in connection with Site and services from the Company.

  • f.

    We may also collect certain information from the browser you used to access our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you navigate from our site if you click on a link on our site.

  • g.

    To provide a more consistent and personalized experience in your interactions with the Company, information collected through one source can be combined with information obtained through other resources. We can also supplement the information we collect with information obtained from other parties. You consent to collection and use of personal information for the purposes specified in this Privacy Policy or other purpose informed to you by the Company.

Use of information:

  • a.

    We may use the information we collect to:

    1. i.

      Provide superior services and support and perform transactions you request including recommend a lender to provide financing based on your requirements

    2. ii.

      Keep you apprised of information and developments that you may find of interest;

    3. iii.

      Alert you to new features, terms, content, products or services;

    4. iv.

      Contact you regarding your posts, replies, and/or account information; • Internal record keeping;

    5. v.

      Solicit information from you;

    6. vi.

      To solve disputes, troubleshoot problems and prevent fraud, prohibited and illegal activities.

    7. vii.

      Process and respond to your inquires;

    8. viii.

      Improve the Site and to customize your experience with the Site;

    9. ix.

      Administer, monitor and control use of the Site, including posts, replies, and account information;

    10. x.

      Enforce the Terms Of Use of the Site;

    11. xi.

      With user consent, to market services to individual users;

    12. xii.

      Recommend products, services, companies, activities, events, or any other thing that we might find suitable for your needs;

    13. xiii.

      Help you with your decision making regarding certain products, services, companies or anything similar;

    14. xiv.

      Help companies identify their targeted segment of customers they might be interested in reaching without exploiting your personal information and always with proper respect to your privacy; and

    15. xv.

      Send communications to you, such as the status of your transactions, information about products and services available from the Company and its affiliates, promotional offers, and surveys;

    16. xvi.

      Customize, analyse, and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;

    17. xvii.

      Generate analytical/statistical data through the online/offline tools such as google analytics etc. in order to improve overall experience/performance of the Site;

    18. xviii.

      Protect the security or integrity of the website, our business, or our products or services; or

    19. xix.

      Otherwise, as disclosed to you at the point of collection.

  • b.

    You authorize the Site to transmit email to you to respond to your communications and administer the above. We will collect and use individual user details only where we have legitimate business reasons and are legally entitled to do so. We will be transparent as possible in our dealings with you as to what information about you we will collect and how we will use your information. We will use personal data only for the purpose(s) for which they were originally collected and we will ensure personal data are securely disposed of. Disclosure of Personal Information to Third Parties You agree that we may share your personal information with affiliates and service providers, business partners and potential financing parties and lenders to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs. In addition, we may share your personal information with business partners, service providers and potential financing parties and lenders that help the Company perform transactions you request or that help the Company to customize, analyse, and/or improve our communication or relationship with you, and only with parties who share the Company’s commitment to protect your personal information.
    We may disclose your personal information to agents under confidentiality or similar agreements, including vendors, payment processors, and advertisers, who we believe reasonably need to come into contact with that information:

    1. i.

      to provide services to you;

    2. ii.

      to administer our business or the Site,;

    3. iii.

      to provide customer service;

    4. iv.

      to update account information;

    5. v.

      to forward updates, announcements, and newsletters;

    6. vi.

      to respond to your communications, and communicate with you about the Site and other activities related to the Site;

    7. vii.

      in the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of the Site’s business or operations (including without limitation in connection with bankruptcy or any similar proceedings); or

    8. viii.

      as otherwise authorized by you. We may transfer information about you if we are acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy. Please note that we do not sell or share your information with third parties for marketing purposes.

Other Disclosure:

  • a.

    We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal actions; as required by law or regulation, or if the Company reasonably considers necessary to protect the Company, its customers, or the public.

  • b.

    We may disclose user information when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities or fraud; situations involving potential threats to the physical safety of any person, to protect and defend the rights, property, or safety of the Company and its affiliates , Site, or users of the Site; and in connection with our Terms Of Use and other agreements, violations of our Terms Of Use, or as otherwise required by law.

  • c.

    We may disclose also your name, email address, or other information about you, including personal information, if

    1. i.

      required to do so by law, court order or subpoena, or as requested by other government, law enforcement, or investigative authority,

    2. ii.

      we in good faith believe that such disclosure is necessary or advisable, including without limitation to protect the rights or properties of the Site,

    3. iii.

      we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, or has breached an agreement, or if anyone else could be harmed by such activities or interference,

    4. iv.

      if we determine an ad posted violates our Terms Of Use or the rights of a third party, or

    5. v.

      there is an emergency involving personal danger; or

    6. vi.

      in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up. Please note that if you post any of your personal information on the Site, such information may be collected and used by others over whom the Company has no control. the Company is not responsible for the use by third parties of information you post or otherwise make public.

Collection of Information Using Cookies:

  • a.

    We automatically receive and record non-personal information on our server logs from your browser as well as through other analysis of the Site . Non-personal information includes without limitation your Internet Protocol (“IP”) address, cookie information (as described below), the pages you request, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use (e.g., Firefox, Chrome, Internet Explorer), the domain name of the Internet service provider, your activities while visiting the Site, and the content you accessed. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. The Site does serve cookies to track individual site usage for later aggregation. But we do not use cookies in order to retrieve any information from your computer other than information originally sent in a Site cookie, such as a user code. We have no control over whether and how our advertisers use cookies that originate from their website.

Your responsibility:

  • a.

    We go to great lengths to protect all of your information on our website. Please keep in mind that whenever you voluntarily disclose personal information online - for example through email - that information can be collected and used by others. By disclosing personal information online, you may receive unsolicited communication from other parties in return. Therefore, you should exercise caution and common sense in such disclosures.

Access to and update of Personal Information:

  • a.

    The Company wants to maintain accurate personal information about you. To view or edit your personal information that has been stored online in your account please email us at hello@loanframe.com. If your personal information changes, you may review/correct/update your personal information previously provided at any time by visiting the edit/administrative page of the Company.

Site Information/Unsubscribe:

  • a.

    From time to time, we may send you information with announcements and updates about the Site and your account. You may elect to opt-out of ongoing e-mail communication from us, such as newsletters, subscriptions, account information, promotional materials, contest results, survey inquiries, etc. by replying to the communication with the word “unsubscribe” in the body of your e-mail response and your name will be removed from that mailing list. We respect your privacy.

  • b.

    You will receive marketing emails only from the Company and, if you choose, from carefully chosen third parties. It will be made clear to you where you have these choices, for example, tick boxes will let you decide whether you wish to receive marketing. Please note that although the information you have provided might get deleted from the website, yet we might keep some of that information for our records in case we need to contact you in the future or for any legal purposes. This means that your account might get disabled instead of being fully deleted. Please note that in very rare situations, especially when we have database failures, and we need to restore our database from the day before, your most recent changes might be lost. When this happens, we will do the best we can to get your changes back, but if not successful then you might need to do these changes again on the system. Without prejudice to the other provisions contained here and in our Terms Of Use, the Company shall not be liable for loss of data due to such database failure.

Links to Third Party sites:

  • a.

    The Site may contain links to other sites that are not owned or controlled by the Company. Please be aware that we, the Company are not responsible for the privacy practices of such other sites. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information. This privacy policy applies only to information collected by the Site. We use third-party advertising companies and advertising networks to serve ads to you on our behalf when you visit our website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Security:

  • a.

    We understand that storing data in a secure manner is important. We store personal information using industry standard, reasonable and technically feasible, physical, technical and administrative safeguards against foreseeable risks, such as unauthorized access. Any transactions that take place on the Site are processed through our secure server in order to make every reasonable effort to insure that your personal information is protected. The Company is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use and disclosure is not allowed, such as encryption, passwords, physical security, etc.

  • b.

    While we strive to protect your personal information, the Company cannot ensure or guarantee that the personal information or private communications you transmit to us will always remain confidential, and you do so at your own risk. If a password is used to help protect your accounts and personal information, you are responsible for keeping your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

  • c.

    While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us as specified under applicable laws. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. Please be aware that the Site and data storage are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond the the Company’s control.

  • d.

    We cannot guarantee the security of the information on and sent from the Site. On our Site, you may have the opportunity to follow a link to other sites that may be of interest to you. We are not responsible for the privacy practices of those sites or the content provided thereon. We disclaim any responsibility for transactions conducted on those sites and cannot vouch for the security of the information submitted in those transactions.

Policy Changes and Acceptance:

  • a.

    We may update this Privacy Policy in the future. We will place a notice on the top of this page with the latest updated date. Accordingly, you should check the Privacy Policy on a regular basis for the most current privacy practices. Each time you access, use or browse the Site, you signify your acceptance of the then-current changes to the Privacy Policy applying to your personal information collected by us on and from the effective date of such changes.

Contact us:

  • a.

    If you have any questions about this Privacy Policy, please e-mail them to hello@loanframe.com. If you would like to obtain a copy of the personal data we hold on you, or have any queries regarding the Company’s use of personal data please contact the the above email address.

* Updated on May 31, 2017